Privacy Policy

Effective Date: January 31, 2025

Our Company LeStrange Group LLC ("we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [Insert Website URL] (the "Website") and use our services related to concert and live event ticketing ("Services"). This policy applies to all users of the Website, including customers, visitors, and those who purchase tickets or interact with our Services.
By accessing or using our Website, you consent to the collection and use of your information as outlined in this Privacy Policy. If you do not agree with the terms of this policy, please do not use our Website or Services.


1. Information We Collect
We collect information in the following ways:
a. Personal Information
When you interact with our Website or use our Services, we may collect personal information, including:

• Identification Information: Name, email address, phone number, and mailing address.

• Payment Information: Credit card or other payment method details (processed securely via third-party payment processors).

• Account Information: Username, password, and other registration details when creating an account.

• Event Preferences: Information related to your ticket preferences, event selections, or interactions with our promotional materials.

b. Non-Personal Information
We may also collect non-personal information, including:

• Usage Data: Information about how you interact with our Website, such as pages visited, time spent on the site, and click patterns.

• Device Information: Details about the device you use to access our Website (e.g., IP address, browser type, operating system).

• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience on our Website, analyze traffic, and personalize content.

2. How We Use Your Information
We may use the information we collect for the following purposes:

• Provide and Improve Services: To process your ticket purchases, manage your account, and deliver the events you request.

• Customer Support: To respond to inquiries, provide assistance, and support your use of our Website and Services.

• Marketing and Communications: To send promotional emails, event updates, or newsletters (you can opt-out of these communications at any time).

• Payment Processing: To process payments for tickets and other services using secure third-party payment processors.

• Legal Compliance: To comply with legal obligations, including fraud prevention, dispute resolution, and regulatory requirements.

• Analytics and Site Improvement: To analyze website performance and improve our services, including by monitoring traffic and usage patterns.

3. Sharing and Disclosure of Your Information
We may share your information in the following ways:

• Service Providers: We may share your personal information with third-party service providers, such as payment processors, ticketing platforms, and email service providers, to perform essential functions on our behalf. These providers are contractually obligated to safeguard your information and use it only for the services they perform.

• Event Organizers: If you purchase tickets for a specific event, we may share your contact information with the event organizer for event-related purposes, such as event updates, rescheduling notices, or ticket delivery.

• Legal Compliance and Protection: We may disclose your information to comply with legal obligations, respond to lawful requests, and protect the rights, property, or safety of [Your Company Name], our customers, or others.

• Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of that transaction. We will notify you of any such change via email or notice on our Website.

4. Your Rights Under California Law
If you are a resident of California, you have certain rights under the California Consumer Privacy Act (CCPA). These rights include:
a. Right to Know
You have the right to request information about the categories and specific pieces of personal information we have collected about you in the past 12 months.
b. Right to Delete
You have the right to request that we delete the personal information we have collected about you, subject to certain exceptions.
c. Right to Opt-Out of Sale of Personal Information
If we sell your personal information (as defined under the CCPA), you have the right to opt-out of the sale. As of now, we do not sell personal information, but you can contact us to inquire further.
d. Right to Non-Discrimination
You have the right to not be discriminated against for exercising your rights under the CCPA. We will not deny services or provide different pricing based on your exercise of these rights.
To exercise any of these rights, please contact us using the contact information provided below.
5. Your Rights Under the GDPR (If Applicable)
If you are a resident of the European Union (EU), you have certain rights under the General Data Protection Regulation (GDPR), including:

• Right to Access: You have the right to request access to the personal data we hold about you.

• Right to Rectification: You have the right to request corrections to any inaccurate or incomplete data we hold about you.

• Right to Erasure: You may request the deletion of your personal data in certain circumstances.

• Right to Restrict Processing: You can request to limit the processing of your personal data.

• Right to Object: You have the right to object to certain types of data processing, including profiling.

• Right to Data Portability: You may request to receive a copy of your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the details below.

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